VIP TICKET TERMS
Please note that the contact details provided at the point of purchase (email, mobile, mailing address) are the details used to communicate all VIP information.
An instructional email will be sent 3-5 business days before the event with timings and additional information. Please contact firstname.lastname@example.org if this is not received.
VIP purchasers may need to arrive 1-2 hours before doors open to ensure delivery of all benefits.
The original purchaser's name must be known in order to check in and receive your benefits.
VIP inclusions (e.g. laminate, drink voucher or merchandise item) will be redeemed and collected on the night of the show (unless otherwise advised).
Given the dynamic nature of live events, we may need to make changes to parts of your VIP Package including, but not limited to: seating arrangements, start times, merchandise, and food and beverage service arrangements. On the rare occasion that this occurs, we will ensure that you will be provided with alternatives that have an equivalent value to your overall package.
If applicable, Early Entry refers to first access onto the floor, and there is no sectioned off area (unless otherwise stated).
If applicable, the collectible laminate is commemorative only and does not gain or authorise access into the venue or backstage areas.
Choose your package carefully as we will not provide refunds for a change of mind or because you can no longer make the event. Refunds will only be paid where required by applicable law, including the Australian Consumer Law.
The safety of fans, crew and staff is always a top priority and we the promoter, Live Nation, are working closely with all venues and the relevant health and other authorities to deliver COVID safe shows. Please ensure you follow the venue's COVID and contact tracing rules for all Live Nation shows that you attend.
I STILL NEED HELP...
For any questions regarding your concert ticket, please reach out to the point of purchase.