For many Live Nation events we offer a pre-sale to customers of our brand partners, as well as a pre-sale for My Live Nation members. Keep an eye out on our event pages for details on pre-sales!
You will also need to login or register to complete your purchase via the ticket agent – this is a separate login to your My Live Nation account.
A My Live Nation pre-sale is when tickets are available online to registered Live Nation members before they go on general sale to everyone.
Ticket links will be available on our website when the pre-sale starts, there is no need for a pre-sale code. You just need to make sure you have an account with Live Nation (it’s free to register) and you’re logged in. When you are logged in, the top right-hand corner will say ‘My Live Nation’.
Pre-sale tickets are the same as those available in the general sale, they are just available earlier. We sometimes restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.
Click here to register with Live Nation.
You do not need a code or password to access the My Live Nation pre-sale. You just need to make sure you have an account with Live Nation (it’s free to register) and you’re logged in. When you are logged in, the top right-hand corner will say “My Live Nation”.
You will also need to login or register to complete your purchase via the ticket agent – this is a separate login to your My Live Nation account.
- Sign up for a My Live Nation account & make sure you’re logged in.
- You will need an account for the ticket agent’s website - if you already have one double check you know your password or reset it if need be! If you remember your account details – log in and get ready!
- Get your phone/laptop/iPad/watch ready to go on the event page at least 10 minutes before!
- Only use one browser per device as multiple tabs open on the same device confuses the site
- Don’t refresh the page.
- Have your payment method and information ready for a quick checkout.
- Make sure you keep your eye on the timer! Most ticketing sites will have a countdown that only reserves your seats for a certain period.
If you have a confirmation/order number but have not yet received a confirmation email, there is no need to worry. The fact that you have an order number signifies the booking has been successful. Please check the email address given is spelt correctly as this can lead to failure in receiving your confirmation email. Remember the ticket will come from the ticket agent for that event, not Live Nation.
Please allow up to 72 hours for your order confirmation to arrive. If after this time you still have not received anything, please contact the relevant ticket agent.
From time to time a tour may have specific delivery requirements i.e., ticket printing may delay until a later date. These will be advised by the ticket agent at the time of purchasing your tickets. If you’re unsure, please check on the event page on the ticket agent website.
If you can’t find them there – you can also log into your account on the ticket agent’s website (not your My Live Nation account), head to your profile and check if your tickets are stored there.
Please contact the ticket agent if you haven’t yet received your ticket.
You may not receive your tickets until up to seven (7) days before the event. If your tickets have not arrived within the seven (7) days before the event, please contact your ticket agent directly. Live Nation does not distribute the tickets.
Collector tickets are your actual ticket into the event and serve as a treasured keepsake! Because of this, they do take a little longer to arrive than standard tickets.
If your 3D Collector tickets have not arrived within ten (10) days of the event, please contact us at firstname.lastname@example.org
Tickets are processed via the authorised ticketing agent for that show. The tickets will come from them and will not be in your Live Nation account.
You can purchase tickets on the Live Nation website. The Live Nation link will take you through to the authorised ticketing agency for that event.
Ticket prices are available on the ticket agent’s website. You can find the link by going to the event page on the Live Nation website and it will direct you to the authorised ticket agent.
Under no circumstances do we recommend buying tickets off social media, nor off unauthorised reseller sites (Viagogo, eBay, Gumtree etc.). These tickets may not gain entry into the event, and we do not encourage anyone to purchase via 3rd party agencies.
However, we strongly recommend you hit ‘Going’ on the official Facebook event, as we will communicate there whether any additional or last-minute tickets are released.
Please contact the ticketing agent to see if the tickets can be securely transferred to a family member or friend. We strongly suggest staying away from trying to re-sell your tickets online. Please see the appropriate ticketing agency for full T&C’s.
Tickets can be sold extremely quickly so therefore you should give yourself as many chances as possible to get tickets (see our tips for getting tickets above!).
When ticket buyers are successful in selecting tickets, these allocated tickets are put into a ‘holding status’. If the tickets are not paid for in the time frame given or are cancelled during this process the ‘holding status’ is removed and the tickets will be made available for purchase.
This is why we recommend that you hold tight and keep trying, as some tickets may be re-released if they are removed from someone’s basket.
It’s easy and free! Click here to sign-up to My Live Nation.
By doing so, you’ll get access to Live Nation pre-sales and receive the latest tour news from your favourite artists.
If you no longer wish to receive email communications from Live Nation, you can head to your profile and click ‘Subscriptions’.
There, you will see all subscriptions you are currently signed up to and can unsubscribe at this point by simply ‘unselecting’ the box next to the subscription name.
Be sure to hit the big red ‘Save Changes’ button before exiting!
You can update your personal information by heading to the ‘Profile’ section of your account.
There you can edit your Email, Name, Gender, Birthday, Country, and Postcode.
We recommend filling in as much information as you can so we can personalise content just for you!
Please check you have clicked on the link in the email sent to you (after you registered) to activate your account.
If you have not received your activation email, please use the 'Resend Activation Link' available here to have it resent to you. If you have forgotten your password, please use the Forgot your password? link. Your password will then be sent to your registered email address.
Please note: Some customers may be receiving emails from Live Nation as a past purchaser of tickets but are unable to log in to the website. Only customers who have completed the registration process will be able to log in.
Providing an inclusive and accessible experience for all fans is a priority for Live Nation. Please contact us at email@example.com, tell us which show and date you would like to attend, and we can let you know who to contact!
Absolutely! VIP accessible experiences can be purchased via the standard accessibility hotline which varies depending on the venue and will either be the ticket agency or the venue direct.
If you have any questions or concerns about how the VIP experience may operate on the day, please do not hesitate to contact us at firstname.lastname@example.org so we can discuss that with you and make the appropriate arrangements to help make it the best experience possible for you.
Of course! Please contact us at email@example.com, tell us which show and date you would like to attend, and we can let you know who to contact!
Holders of a National or State issued Companion Card may request a companion ticket equivalent to the ticket type held by the Companion Card holder.
Upon approval of request, the ticketing agency will issue Companions a complimentary ticket to the event to accompany a person with a disability. Please contact us at firstname.lastname@example.org and let us know which show and date so we can organise this for you!
TOUR / SHOW
Please refer to the ticketing agent or venue’s website for exact door and show times. Note that these are not final and are always subject to change.
Venues have strict allowances on what can be brought in due to patron safety. We encourage you to leave bags at home for quicker access to the show. Please also check with the venue directly on any restrictions or cloaking facilities they have.
It is up to the venues to decide what cameras are allowed. Generally, only amateur cameras (mobile phone cameras, non-SLR cameras, cameras without detachable lenses) are allowed in.
There are many considerations that we consider when planning a tour, the availability and capacity of venues, the schedule of the artist and economic viability. Despite our best efforts, it is not possible to include all cities on a tour itinerary.
We would love to hear from you!
Please email email@example.com with the following information when applying:
- Tour & Show date you’re applying for
- Details of your act
- Information on any past live performances
- Examples of music/sets
Due to the large volume of queries, we receive, only successful applicants will be contacted.
Absolutely, a selection of all ticket categories will be available during pre-sales and general on sale, including VIP experiences.
VIP experiences can be purchased via the ticket links in the event page. To see the tours that have VIP experiences available please see our VIP Experiences Page.
Please note that VIP experiences are only available for select tours.
The safety of fans, artists and our staff are our number one priority.
We are currently and continually monitoring the evolving position of government restrictions across the country and are constantly updating our safety requirements at our shows to ensure we maintain a safe, yet enjoyable experience.
Some, but not all, precautions we are taking include:
- Socially distanced seats
- Capacity restrictions
- Masks required by patrons & staff
- Additional hand sanitizer available within the venue
- QR or check in systems to meet contact tracing requirements
Please note – the precautions we take will vary from venue to venue, as we are largely guided by which state the show is being held in. For full national guidelines on current Government restrictions in your state, please head here.
For any further questions on what COVID-19 precautions we are taking, please email us at firstname.lastname@example.org
RESCHEDULED AND CANCELLED SHOWS
Your show will be proceeding as planned unless you hear otherwise. We will communicate any changes to your show via the following channels:
- Facebook event
- Live Nation website
- An email from your point of purchase
- Our Show Updates page
If you are still concerned about the status of your show, please feel free to reach out at email@example.com.
If your show has been rescheduled, we have had to postpone it to a new date.
You will be entitled to a refund if you cannot make the rescheduled date.
In most cases, tickets will be valid for the new date – however in some circumstances you will be reissued new tickets. Please wait until you receive your email from the point of purchase which will detail which circumstances are applicable to you.
If you have any further questions on rescheduled shows, please reach out to your point of purchase.
Please be assured that we are working on new dates for your tour and ticketholders will be the first to know of new dates.
Ticket holders wishing to attend should retain their tickets pending confirmation of new dates. Patrons unable or unwilling to attend the new dates can obtain a full refund from the point of purchase.
If you have any questions regarding the tour and new dates, please contact us at firstname.lastname@example.org.
If you have any ticketing related questions, please contact your point of purchase.
This means that your show is no longer going ahead and will not be rescheduled at this time.
Unfortunately, we are unable to access any ticket purchase data, so you will need to get in contact with your point of purchase. Please note that there are no guarantees that they will be able to action this for you.
All ticket holders will receive an email notification from the ticket agent regarding any changes to the event.
Automatic refunds will be processed for any shows that are no longer proceeding. If your credit card details have changed, or you purchased via an agency, please contact your point of purchase.
If your show has been rescheduled, please contact your point of purchase to request a refund.
You will need to get in contact with your original point of purchase, as Live Nation does not have access to any ticketing data. Common contacts can be found on our Show Updates page.
If you are unsure who your point of purchase is and how to contact them, please email us at email@example.com and we can help you further.
Please contact your point of purchase to update your details.
Unless you hear otherwise, your show will be proceeding.
If you are still waiting to hear on your new rescheduled dates, we strongly recommend that you keep your ticket as we cannot guarantee the same seats if you request a refund and repurchase tickets when the new dates are announced.
Please be assured that we are working as fast as we can to find new dates for your show, and current ticketholders will be the first to know about any updates!
We would love to have you at our show! Please email firstname.lastname@example.org with the following details:
- Name of tour
- Shows you wish to attend
- Examples of your work
Due to the large volume of queries we receive, only successful applicants will be contacted.
For any press related queries, please contact email@example.com and we can pass you onto the relevant contact for the organisation.
If you would like to apply for accreditation to a show, we will need to put you in contact with the relevant PR representative for the artist/band you’re wishing to review.
Please let us know what show you would like to apply for accreditation for at firstname.lastname@example.org.
COMPLAINTS AND FEEDBACK
Live Nation endeavours to provide an enjoyable, safe, and memorable experience at all our events. If you have feedback or would like to lodge a formal complaint, please email email@example.com with the following information:
- Receipt of your tickets
- Detailed overview of your complaint.
We will endeavour to respond within two (2) business days.
HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?
For ticketing queries:
Tickets purchased through the My Live Nation pre-sale are transacted via the respective Ticket Agent for that show. To protect your privacy, we don’t have access to their ticketing systems, so you’ll need to get in touch with them directly.
For any Ticketmaster related enquiries please contact Ticketmaster here.
For any Ticketek related enquiries, please contact Ticketek here.
For any Moshtix related enquiries, please contact Moshtix here.
If you’re unsure who the ticketing agency is - please get in touch via firstname.lastname@example.org with the show you’re attending, and we can assist.
For venue queries:
Live Nation works with an amazing network of venues across New Zealand. If you have any queries about the venue (i.e., food and beverage availability, cloaking facilities, set times) it is best to contact them directly.
You can find who the venue is via our site or by finding it on your ticket. If you need assistance in finding out who your venue is and how to contact them, please email us at email@example.com.
For other Live Nation New Zealand queries:
For VIP queries: